Refund policy

1. All Digital Purchases Are Final

Due to the digital nature of DJ Vault products, all purchases are final and non-refundable once the order has been completed or digital access has been provided.

This includes:

• Digital DJ packs
• Music collections
• DJ crates
• Sound effects
• Monthly DJ packs
• Downloadable files
• Digital subscriptions
• Promotional or discounted digital products

Because digital products can be accessed, downloaded, copied, or used immediately after purchase, DJ Vault generally cannot accept returns or provide refunds once access has been granted.

2. No Refunds for Change of Mind

Refunds will not be provided because a customer:

• Changes their mind.
• Purchases the wrong product.
• Purchases a product they already own.
• Decides they no longer want the product.
• Does not like the contents of a product.
• Fails to review the product description before purchasing.
• Does not need the product anymore.
• Accidentally purchases a product they intended to purchase at another time.

Customers are encouraged to carefully review product descriptions, included content, pricing, and applicable license terms before completing a purchase.

3. Duplicate Purchases

Customers are responsible for reviewing their order before completing payment.

If a customer accidentally purchases the same digital product more than once, DJ Vault may, at its discretion, provide an alternative resolution such as account credit or access to another eligible product. This is not guaranteed and does not create an obligation to issue a refund.

4. Download or Access Problems

If a legitimate technical issue prevents a customer from accessing a purchased product, the customer should contact DJ Vault support.

DJ Vault will make reasonable efforts to resolve legitimate technical problems, including restoring access or providing another method of accessing the purchased product where appropriate.

A technical access issue does not automatically entitle a customer to a refund.

5. Unauthorized or Fraudulent Transactions

If a transaction appears to be unauthorized, fraudulent, or associated with payment abuse, DJ Vault may investigate the transaction and take appropriate action.

Customers should contact DJ Vault as soon as possible if they believe their payment method was used without authorization.

6. Chargebacks

Customers should contact DJ Vault before initiating a payment dispute or chargeback for a legitimate purchase issue.

Where a customer initiates a chargeback after successfully receiving a digital product, DJ Vault may provide the payment processor with relevant transaction information, including purchase records, access records, download records, and communications, where permitted by law.

Fraudulent or abusive chargebacks may result in suspension or termination of the customer's account.

7. Promotional and Discounted Purchases

Products purchased using promotional pricing, coupons, discounts, or other special offers are subject to the same final-sale policy unless otherwise expressly stated at the time of purchase.

8. Subscriptions

Where DJ Vault offers recurring digital subscriptions, subscription cancellation and refund terms may be separately specified in the applicable subscription terms.

Cancellation of a subscription generally prevents future recurring charges but does not automatically result in a refund for a current billing period that has already been charged.

9. Legal Rights

Nothing in this Refund Policy is intended to remove, restrict, or waive any rights or remedies that customers may have under applicable Canadian consumer-protection laws.

Where applicable law requires a refund, replacement, cancellation right, or other remedy, DJ Vault will comply with those legal requirements.